Among the dozens of money-saving apps we’ve tested, Capital One Shopping stands out thanks to its “Exclusive Deals” feature, which offers rewards of up to six times higher than competitors. The catch? You’ll need to share more data than most other apps require.
In this in-depth Capital One Shopping review I’ll explain:
- What I like (and don’t like) about the platform.
- How the Exclusive Deals feature works (and the potential savings it offers).
- The data you’ll need to share.
- When it makes sense to use Capital One Shopping vs. alternatives.
Verdict: Capital One Shopping is a must-have for frequent online shoppers seeking to maximize savings with minimal effort. Its standout features include:
- Exclusive Deals: Earn Shopping Credits on purchases from your favorite retailers, redeemable for gift cards at rates up to six times higher than other cash-back apps.
- Automated-coupon codes: The service searches and applies coupon codes at checkout with a single click.
Data privacy: While Capital One Shopping tracks your shopping habits to provide deals (standard industry practice), we found no red flags in their Terms & Conditions. If you’re concerned about data privacy, use a separate browser profile when using the extension.
- Exclusive Deals offer incredible rewards compared to other options.
- You don't need to be a Capital One customer to use it.
- Works directly in your browser (no need to visit a website before shopping).
- Limited cash-out options (no Amazon or PayPal).
- Exclusive Deals are not guaranteed and often show up in your account about 24 hours after visiting a retailer's website.
- Extensive data is shared with the company.
What Is Capital One Shopping?
For most of us, Amazon is the go-to online shopping destination. It’s where we look first and, increasingly, it’s the only place we look at all. Amazon has such a strong reputation for offering low prices that we’ve come to take that as a given.
But it’s not always the case that Amazon actually has the best deal on a particular item. There are tens of thousands of online retailers of all shapes and sizes, and that’s to say nothing of the thousands of private sellers operating on sites like eBay.
Meanwhile, coupon and promo codes can be a great way to save money, but they’re often frustrating. Finding a legit coupon code is hard, and you can waste a lot of time sifting through mounds of web spam before coming across one that actually works.
Capital One Shopping is a free browser extension that aims to solve these issues.
You don’t need to be a Capital One cardholder to use Capital One Shopping. The browser extension and app are free and unrelated to the company’s financial services products.
To start, when shopping on Amazon and a few other select retailers, Capital One Shopping shows you if a lower price is available somewhere else.
The extension also provides working coupon and promo codes, when available, with the click of a button (as shown in the short video clip below).
Plus, it lets you know when you can get extra cash-back for shopping at a particular store (this cash-back is called “Shopping Credits” and can be redeemed for gift cards).
Capital One Shopping’s Seven Money-Saving Features
Capital One Shopping offers multiple ways to help save money, including price comparison, automated coupon codes and cash-back. While not as well-known, it also has a valuable “Exclusive Deals” feature that stood out in our testing as one of the best cash-back apps or tools we’ve ever used.
#1. Exclusive Deals
Exclusive Deals are bonus rates at specific merchants that you’ve previously visited. For example, let’s say you visit Macys.com and browse items but do not actually buy anything. The next day, you might get an Exclusive Deal on a purchase at Macy’s.
This is made possible by the fact that when you install the browser extension, you’re required to allow it to track the websites you visit. We’ll cover safety and privacy concerns in more detail later in this review, but from a savings standpoint, these offers are among the best we’ve ever seen on a cash-back platform.
These deals are usually (but not always) sent the day after you visit a website, and only if you didn’t make a purchase. In my experience, they most often appear for Capital One Shopping’s featured partners.
To locate Exclusive Deals, open the Capital One Shopping website or app, click “My Rewards & Savings,” and then click “Discover.”
In my case, I had visited both the Saks Fifth Avenue and Macy’s websites while looking for a new hoodie. The next day, after not making a purchase, I got the offers pictured above from Capital One Shopping.
Here’s the kicker: these massive cash-back rates are for your entire purchase, not just the individual item. You don’t even have to purchase the advertised item to get the promo rate on your transaction.
In the case of Saks Fifth Avenue, the highest cash-back rate publicly available when writing this review was 10%. That means Capital One Shopping’s Exclusive Deals feature provided 17% extra in shopping credits that can be redeemed for gift cards.
To evaluate the tracking, I proceeded with a $73.60 purchase at Saks Fifth Avenue, utilizing the Exclusive Deal. This led to earning $19.87 in shopping credits, effectively realizing the advertised 27% return.
For this reason, whenever I’m planning a purchase that is not an immediate need, I’ve adopted a strategy of browsing first and then waiting a day or two to check Capital One Shopping. More often than not, this patience pays off with an Exclusive Deal popping up that’s far better than what I would have received from alternative sites.
#2. Automated Coupon Codes
When you’re shopping on a participating retailer’s website, Capital One Shopping will test out various coupon codes. There are hundreds of participating sites, including AT&T, Dell, Kohl’s, T.J.Maxx, Walmart and more.
Where do these coupons come from?
Well, the answer to that question is part of what makes the service such a powerful money-saving tool.
While some of the codes it tests are publicly available, others are crowdsourced: they’re codes that have previously been used by other Capital One Shopping members.
Here’s an example of the system in action: say your favorite clothing brand emails you a special “members only” promotional code for 25% off your next order. When you enter that code at checkout, Capital One Shopping adds it to its database of codes for that site. The next time a user goes to check out with that merchant, the browser extension will test the code to see if it’s still valid.
This means you can potentially tap into a wide array of savings that you would never have known existed or had access to.
Capital One Shopping tests all of the available coupon codes in its database and applies the best of the bunch. Depending on the store’s policy, you may be able to use more than one code.
Whether you’re able to use one code, multiple codes or none, the entire process is handled automatically and usually takes just a couple of seconds.
#3. Capital One Shopping Credits
Capital One Shopping Credits, which can be redeemed for gift cards, are awarded as a percentage of your spending at partnered retailers.
When you’re on the site of a partner, the extension button will show the percentage of Credits you can earn. All you have to do is “activate” the offer by clicking the button — it’s essentially free money.
When you then log in to your account, you can see your Shopping Credit balance, plus every shopping trip that was activated (even if it resulted in no purchase).
Additionally, there may be local stores in your area that have partnered with Capital One Shopping to offer Shopping Credit promotions; to earn Credits this way, enroll in the Local Offers program, link an eligible debit or credit card, and then check the “Local Offers” section on the site or app to see the deals near you.
One downside to Capital One Shopping is its limited withdrawal options (pictured below). What’s notably missing is Amazon, PayPal or a Visa gift card. Therefore, you’re somewhat limited here compared to other sites.
To redeem rewards for a gift card, you’re asked to input your credit card information for identity verification and security purposes. If you have enough rewards in your account for the gift card you want, the amount in the “Total” field will show “$0.00” and your credit card will not be charged.
However, you also have the option of rounding up your gift card purchase. For example, I recently had a rewards balance of $18.75 but wanted to get a $20 gift card. As shown in the screenshot below, Capital One Shopping allowed me to pay the difference of $1.25.
Note! Capital One Shopping does not store your credit card information. Instead, your credit card is processed by Stripe, an industry leader in online payments.
The gift card is issued instantly and can access it when you sign in to the Capital One Shopping website.
#4. Price Comparison Tool
Capital One Shopping’s price comparison tools works on Amazon. When you’re browsing the site, the extension works in the background, checking prices at hundreds of other retailers and sellers.
The plugin adds a widget directly to the Amazon page that tells you whether there’s a lower price in its large database of retailers. In the example below, Capital One Shopping wasn’t able to find a lower price.
But as we noted above, Amazon doesn’t always have the best price.
For example, when I was researching for this article I discovered that I could save $22.61 on Apple AirPods by purchasing them somewhere other than Amazon.
These savings opportunities are also shown directly on the Amazon page via the Capital One Shopping widget.
Clicking on the icon opens a popup with a few more details and a comparison table:
Clicking “Continue to Capital One Shopping” takes you to a page where you can view not only the top offers for the item in the service’s database, but also historical price data.
In the screenshot below, you can see that the lower price on AirPods is offered by an eBay seller. Just click “Save $22” and you’re sent to eBay, where you can complete the transaction.
#5. Automated Price Protection
Select retailers offer price protection policies, meaning that you’re entitled to a refund if the price of an item you purchased goes down within a designated period of time (usually around 14 days).
Of course, the catch is that you have to pay attention to the price of items you’ve already purchased, which isn’t a practical use of most people’s time.
Capital One Shopping can not only monitor your purchases for price drops, but in many cases it can automatically request a refund from the retailer. This feature was added in late 2021, after Capital One Shopping merged with the popular price drop protection app Paribus.
Here are some key facts about Capital One Shopping’s price protection feature:
- It requires email access. The feature works by scanning online shopping receipts found in your inbox and archives, which means you have to grant it permission to view your emails.
- It uses proprietary technology to identify and open only online shopping emails (i.e., receipts and shipping confirmations). In other words, the service does not open all of your emails — only those it thinks are shopping-related. However, it should go without saying that there’s no guarantee emails won’t be mistakenly opened by the service.
- It only works with Gmail, Yahoo! and Outlook.
How well does price protection actually work? Prior to merging with Capital One Shopping, Paribus had filed $20 million in claims on behalf of its customers. The biggest limitation of this feature is that the number of monitored retailers is fairly small.
#6. Universal Product Search Engine
Capital One Shopping’s product search engine is essentially the same feature as the Amazon price comparison widget, except that you don’t need to be on Amazon to use it — you can simply open the browser extension and enter the item you’re shopping for, as shown below.
Clicking on the product’s name will take you to a Capital One Shopping search results page, where you can browse a variety of matching offers.
The product search engine results page has all sorts of useful information including:
- Offers from other sellers including tax and shipping charges.
- A chart showing the price history of the item from the past 30 days up to the past 365 days.
- 30-day insights, including current savings; Amazon’s price; the average, best and highest price; and price volatility as a percentage.
- The top alternatives (similar products to the one you’re watching).
- YouTube reviews.
- Professional reviews.
- Related products.
You can also use the search engine when browsing products in brick-and-mortar stores. Just scan the barcode and you’ll be taken directly to the product’s page.
#7. Watchlist
Capital One Shopping’s Watchlist feature lets you know when an item goes down in price.
When paired with the service’s historical price charts (which allow you to view an item’s price data over a period of 30 days to one year) this has the potential to be a valuable tool that helps you avoid overpaying.
However, after signing up for and testing the service, we were uncertain about how the price drop feature actually works. The tool is poorly documented in the service’s help files, and our confusion stemmed in part from trying to understand the following settings panel in the user dashboard:
As you can see, the settings allow you to choose when and where you’d like to be “notified.” But as you may have also noticed, the options don’t really make sense in the context of price drop notifications.
So we reached out to the company for clarification, and here’s the answer: the settings above refer to on page notifications. They control when and where you’re alerted about a better price for an item you’re actively shopping for and/or are in the process of buying.
In other words, they are totally unrelated to price drops.
Given that, we still wanted to understand and clarify how the price drop feature works. So here are some key facts, based on our conversations with the company.
- Users are notified of price drops by email only. There are no text messages or push notifications.
- You cannot choose which items you’d like to be notified about. The extension keeps a record of all the items you’ve viewed, and it may (or may not) alert you about any number of them.
- You cannot set a notification threshold. The service decides when a price drop is worth flagging.
- Emails are sent twice per week, typically on Tuesday and Thursday. However, you’ll usually only receive an email on one of those days.
- Not all users receive price drop notifications. According to the company, only people who have viewed more than four products and have $20 in cumulative savings will receive an email.
The lack of customization options limits the feature’s usefulness. Since you can’t control what you’ll be notified about (or when), it doesn’t make sense to defer a purchase until there’s a great price on a given item (because you might never be notified about that deal).
With that said, it can still be helpful to receive price notifications about things like big-ticket items that you don’t need to purchase immediately (where a 10% discount might result in hundreds of dollars of savings), and seasonal items (like sporting goods) that you’re willing to buy in the offseason.
#8. Capital One Shopping Hotels
Hotels are an ideal purchase category for earning Shopping Credits due to their high price.
I’ve loved Rakuten for this, as they often have flash deals that allow you to earn around 10% back on hotel stays. On a multi-night stay, this can add up to a significant amount.
Capital One Shopping has rolled out a similar feature that allows you to earn Shopping Credits in their program for stays.
Testing out a few locations, I saw many rates above 5%.
When compared to Google Hotels, prices are often lower after applying Credits — but I did find some cases where the prices were indeed higher.
I’ve written before about Capital One Business Deals, which is separate from Capital One Shopping, and how they occasionally have some unbeatable rates on hotels through their partner Priceline. And, while not every hotel was available through their program, I did find even lower rates with this tool.
For example, the Waldorf Astoria Chicago had the following price points for the three tools on the same night:
| Capital One Shopping | $717.08 (after credits) |
| Google Hotels | $678 |
| Capital One Business Deals | $511 |
In short, I found their hotels functionality good, but if you’re shopping for hotels on a regular basis, I would definitely recommend Capital One Business Deals.
How to Add Capital One Shopping
The extension is quick and easy to install.
- Go to CapitalOneShopping.com.
Enter your email address and create a password. You can also log in with your Google or Facebook account.
- Select “Add Capital One Shopping to X” (where “X” represents the web browser you use).
If you don’t see “Add Capital One Shopping,” update your browser or switch to a compatible one. The service is compatible with the latest versions of Google Chrome, Mozilla Firefox, Microsoft Edge and Safari.
- Select “Add Extension” or “Allow” when prompted.
If you’re redirected to the add-on or extension store for your browser, select “Get” or “Install” on the store page.
- Answer a few questions about yourself.
Enter your zip code (for the local offers page), indicate if you have Amazon Prime (so the service can accurately calculate shipping costs), accept the Capital One Shopping Terms of Service and Privacy Policy, and choose “Continue.”
- Select “Continue to my Capital One Shopping page” or close out the window.
Once Capital One Shopping has been added to your browser, you’ll see a green “S” followed by a period (S.) in the extension section of your web browser.
iOS and Android App
The Capital One Shopping mobile app can be downloaded from the App Store for your iPhone or the Google Play Store for your Android device. The mobile app is not the same as the browser extension, and you should view it more as a companion product.
It allows you to search for items or scan barcodes when you’re out shopping, and it will show you different prices from popular retailers. You then have the option to order the item at the better price directly through the app.
Another nice feature of the app is that you can check to see if any Exclusive Deals have been offered to you.
Note that the mobile app isn’t to be confused with the Capital One Shopping mobile browser extension, which allows you to take advantage of the features of the Capital One Shopping desktop extension on your smartphone browser. When I tested it on iOS, it worked on Safari but not Chrome.
Capital One Shopping Downsides
#1. It can slow down your browser
The extension, like any other extension or add-on software, has the potential to negatively impact your browser’s performance. This hasn’t been a problem in my testing, but it may be noticeable for some users.
#2. It collects a ton of data
Capital One Shopping tracks and records things like user-provided information (email, address, etc.), cookies, location information, third-party beacons and buttons, payment information and transaction data.
If you’re concerned about the data Capital One Shopping collects from you, a good tip is to use Capital One Shopping under a separate username in your preferred browser. For example, if you use Chrome, you can create a user just for Capital One Shopping.
The advantage of this is that Capital One Shopping will only track your data when logged in under that user. The disadvantage is that you might miss out on Exclusive Deals based on your browser history (if you do not shop as that user on a regular basis).
#3. It may not always find the lowest available price
There are millions of retailers on the web and no service can monitor them all. Capital One Shopping focuses on the largest, most popular stores. That does eliminate a lot of the research a buyer has to do, but not all of it.
Would I bother manually researching the lowest price on a 12-pack of paper towels? No. But if I were making a substantial online purchase — like a mattress or a computer — I would use this as a starting point and do a little additional research myself.
#4. Offers are sometimes out of date, which wastes time
Because retailers change their prices so frequently, including coupon codes, Capital One Shopping may show you an offer that’s no longer available when you try to place the order.
Similarly, sometimes the service will show you an item that’s already been sold on eBay, or that has recently become out of stock.
#5. You may be able to get a better deal by utilizing a cash-back shopping portal
It can pay to think about more than the sticker price. For example, if Capital One Shopping shows you an offer that’s 5% less than Amazon’s price, but you can get 10% cash-back by going through a cash-back shopping portal like Swagbucks or Rakuten, then you’re better off opting for the latter in spite of the higher price.
At the same time, you may be able to reverse engineer this by checking Capital One Shopping for lower prices, then visiting those retailers directly through one of the cash-back portals mentioned above.
It’s also worth noting that Capital One Shopping Credits are usually among the highest-tier of cash-back shopping rates — though it’s always a good idea to check a couple of different portals to see which one is offering the better deal.
Capital One Shopping vs. Honey
If the whole concept of Capital One Shopping seems familiar, you may have heard of Honey, which is another browser extension that does a lot of the same things.
Personally, I find both extensions useful, and therefore have them both installed. (Keeping in mind, you can only earn cash-back from one app per purchase.)
I’ve found the cash-back rates are often different between the two, so it’s worth testing both to see which has the best rate. There have also been times when one was able to find a working coupon code and the other wasn’t.
If you’re not familiar with Honey (which is owned by PayPal), the biggest difference is that it is particularly useful for Amazon shoppers.
First, Honey shows you if an item is available from a different seller (i.e., a third-party seller) on the site for a lower price.
Second, Honey tells you if an item on Amazon constantly fluctuates in price.
Then, with the click of a button, it takes you to a page that shows the price history.
Honey, however, doesn’t monitor other sites for the lowest price.
Overall, I’ve found Honey the better tool when shopping on Amazon, while Capital One Shopping is more useful for other retail sites.
Learn more in our Honey review.
Is Capital One Shopping Safe?
Capital One Shopping is acknowledged as a secure and legitimate service, adhering to best practices in data monitoring to ensure user data security. However, as with any online service, it does involve a certain level of data sharing.
For those cautious about online security, a useful strategy is to use the extension in a separate browser or browser profile. This approach, which I personally utilize, allows you to take advantage of Capital One Shopping’s features while exerting more control over your personal data.
Here’s an overview of the safety based on their FAQ, privacy policy, and terms of service:
Data monitoring and usage: Capital One Shopping tracks your activity on e-commerce sites, such as products viewed and purchased. This data helps them inform you about available savings and update other users on the latest prices. The service also monitors and shares successful coupon codes within its community, aiding in collective savings. Capital One Shopping doesn’t sell this data.
Extension permissions: The Capital One Shopping extension requires specific browser permissions to function. These permissions enable the display of notifications for better pricing, coupon testing, and reward alerts. This requirement is common among browser extensions, including those from Amazon, Microsoft Office Online, Google Calendar, Evernote, Pocket and Pinterest, which need similar access to web page data.
Affiliate links and earnings: Capital One Shopping features affiliate links from various companies. If you make a purchase through these links, they can earn a commission.
In my experience, the platform often uses a limited number of sites for price comparisons, frequently including eBay. However, buying from eBay’s third-party sellers can sometimes pose risks regarding seller reputation and product quality. While these price comparisons are useful to identify lower prices, it’s wise to perform another search to see price differences at other reputable sites.
Capital One Shopping FAQs
The service is currently only available in the United States, but plans to expand internationally in the future.
These are the steps to remove the extension from Chrome:
1. Right-click on the Capital One Shopping button in the browser window.
2. Select “Manage Extensions.”
3. Click “Remove Extensions” at the bottom of the screen to delete it.
Removing the extension from other browsers is done in a similar way, though the exact wording and process may be different.
Wikibuy was founded as an independent company, and was later purchased by Capital One. For a while, it was officially known as “Wikibuy from Capital One,” but its name was changed in October 2020 — presumably to better leverage Capital One’s name recognition and overall positive reputation.
Capital One Shopping Review: Final Thoughts
Once I find something I want to buy online, it becomes a game for me to find it at the lowest possible price. I enjoy this game. It takes time, but saving a few extra bucks puts a smile on my face. Others (like my wife) don’t enjoy this game at all. They want the simplest and most straightforward method for finding a great deal.
Capital One Shopping can help both types of people.
If you’re just looking for a quick way to get up-to-date coupon codes, this is one of the easiest options available.
Or, if you enjoy getting every dollar of savings you can muster, Capital One Shopping’s Exclusive Deals are one of the best online shopping hacks I’ve ever come across. You’ll often have to wait a day before making your purchase, and it’s not guaranteed to work every time, but when it does, you’ll be hard-pressed to find a better deal.
Visit Capital One Shopping to get started.
*Capital One Shopping compensates us when you sign up for the service using the links provided.
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Is there a Capital One return policy or do you have to deal with the retailer directly?
You’re always making the purchase through the retailer, not trough Capital One. So, returns would be handled by retailer.
There must be a reason you don’t list the ‘lack of a comprehensive return policy’ as a “con. One of the most consumer friendly features of shopping at Amazon is the return policy which has saved me hundreds of dollars and many tens of hours of having to deal with a retailers return or lack of return policy. Let alone the ‘return cost’ is paid by the shopper as many retailers and particularly EBay sellers post on their site. I’m curious why this ‘feature’ is not listed as a con on your site.
Hey Robert,
Can you elaborate? The merchant will set the return policy, not Capital One Shopping. So, yes, this matters when say you’re shopping on Amazon and get redirected specifically to eBay to buy something at a lower price, but that situation is rare. The biggest benefit of the extension is the reward shopping function.
Are returns free like Amazon online??
Danny: You aren’t purchasing items through Capital One Shopping itself; you’re still purchasing them through the merchant (e.g., Amazon). So the return policy is the merchant’s return policy. However, be aware that any Shopping Credits you earn from using the Capital One Shopping portal may be recinded for returned items.
Thank you for the very informative article.
Great advice and analysis.
One of the best review articles I have ever read! Very unbiased and very informative. Answered all my questions. In the end, I decided not to use the CapitalOne Shopping extension due to the mountain of data (as he mentions above) they obtain from my online use. Great job!
I used this for several months. I wanted it to work as I am a value shopper and a frequent online purchaser. Not a single time did it help me get a better price on an item I wanted to buy. Took me to different items, sometimes women’s or kid’s items when I was shopping for a man’s item. Other times, I was easily able to find a better price when it said I had the best price. I finally removed the extension as it was not as the advertisements or reviews try to say it is, at all.
Why do they ask for a credit card when you are trying to get a gift card with your rewards?
Just went into my account to double-check this in my account and no credit card is required to redeem my rewards for a gift card.
Is it Capital One Shopping Price Protection you’re referring to?
I get the same message that it is asking for a credit card….
Thanks for the comment, Don. I’m emailing you using the address you provided when leaving a comment to see if you’re able to provide more details about this.
Did anyone verify that you need to enter a credit card to redeem a gift card. I am getting that notice that they will charge $1 to verify its me and then refund it? Makes me nervous Thanks
Hi Patti. When I first tested out Capital One Shipping (then Wikibuy) a while back, no credit card was required. I’ve since purchased other gift cards on the platform with no credit card.
Turns out, a credit card is now needed to redeem rewards for the first time only.
I’ve updated the article and thanks for bringing this to our attention.
This web page claims to have been: Updated January 14, 2022
But yet the page still declares that Capital One Shopping is only available for Chrome.
Not True!
According to CNET:
Capital One Shopping is a free browser extension for Chrome, Firefox, Edge and Safari.
Hey Jim, thanks for the comment. You’re right — there was an outdated reference to this in the pros and cons section of this article. We’ve corrected it. Thanks for keeping us on our toes!
I was already to sign up until I read all the terms and conditions. I’m old and disabled and I like Amazon taking care of all the returns. They do tell you if something can be found at a lower price. I don’t like anyone having 24 access to my e-mail account. I’m a prime member at amazon and I don’t drive so I guess amazon and I are just better suited for each other.
Hi Patti! The email access concern is definitely a legitimate one, though we’re satisfied with the security measures Capital One has put in place to protect user privacy. As far as the returns go, I just wanted to clarify that any returns for Amazon purchases would still be handled by Amazon.
A critical item that is not mentioned is that on my Mac, when I was in the process of installing the extension, there is a clear request to access all my user names and passwords. If you do not read the fine print you likely missed this information. There should be a punishment for Capital One allowing such an invasive request. We all know that nobody is hack-proof, and when Capital One has an internal or external hack people will see the true coast of giving up their user names and password. It’s a big mistake to allow such invasive access just to try and save a few bucks. Don’t do it if you are diligent about maintaining your online safety and you want to keep you accounts safe.
Hey Jim, we reached out to Capital One in response to your comment and were told that the extension absolutely does not request the access you’re describing here. We’re not sure exactly what the prompt is you’re seeing, but could it be the system password that’s required in order to install new extensions?
The information Jim s referring to is in the privacy policy in reference to the information that is collected. And enumerating it would be extensive. It does say they do collect not only email addresses, phone numbers, but that if permission is given contact information from ones account.
And this was a startling statement…
“If you download and use our browser extension, we may collect browsing, product and e-commerce information, including but not limited to product pages viewed, pricing information, location data, purchase history……”
My first experience with Capitol Once Shopping and I am not happy. I purchased a sink thru Overstock with the promise of $69 points. I have completed the purchase and installed the sink but my points are still pending. I contacted Overstock since COS says vendor must authorize release but they have No idea what I am talking about. Without the points, the sink is much higher thru Overstock. I emailed and chatted with Customer Service on both sides. No resolution yet. How do I get my points.
The time it takes for the cash (Capital One Shopping doesn’t pay points) to be deposited in your account is typically correlated with the return policy of the retailer. This prevents people from purchasing an item, withdrawing the cash back, then returning it. It may take up to 90 days. When was your purchase?
I enjoy using Capital One Shopping most of the time. They will send you special offers showing products you have been viewing at different retailers, giving you an incentive to buy with special savings just for you. Be aware though to check the exclusions for the product at the retailer where Capital One Shopping claims “You’ll Save $$!” I recently received a 15% special offer from Capital One Shopping if activated through the email within a certain length of time. I thought it was specific to the product featured/pictured in the email when actually this product was listed in the retailer’s exclusions. Getting special offers – GREAT!! Don’t use excluded products in your advertising!! It’s very misleading!
Is this available in the UK and Ireland or only the USA?
Hi Nancy. It’s only in the U.S. as of now.
Has anyone had any experience using Capital One Shopping with a hotel reservation? COS had a promotion offering 20% cash back on Priceline, so I reserved my hotel for our upcoming trip and the cash back shows pending my COS account. But I need to update my reservation dates and add a couple dates onto the end. To do that, Priceline says it essentially cancels and rebooks my reservation. But the 20% promotion is no longer happening and now cash back is only 4% from COS for Priceline. I tried contacting COS but didn’t hear anything back yet. Anyone know if updating my reservation dates will make me lose that cash back?
Capital one shopping uses deceptive practices. If you use their link, take screenshots for your records.
I had used their links every now and then but never bothered to check whether the rewards were getting deposited. In June I made a larger purchase on Dell.com using their link only to find that the reward did not get credited. My visit is listed but the purchase is not. Customer support asked me to send an itemized bill after 30 days. I have sent three emails after 30 days without any luck.
I would not recommend them for the deceptive practice and also because most of their suggestions are for eBay or a mismatched product. Keep all screenshots if you do use them.
A question, not a comment. I make good use of the points that my credit cards earn on my purchases. I currently have at least two cards that give me 1.5% back on ALL purchases and I can redeem those points for cash or a statement credit on the card. I would not want to lose those points as I save around $500 or more each year due to their use.
So I would like to know, is this purchasing system INSTEAD OF earning points on my credit cards or IN ADDITION TO those points?
It still categorizes the same, so you would get the 1.5% cash back your credit card provides in addition to what Capital One Shopping will provide.
My guess, which I’m pretty sure of, is that you’d lose the 20% cash back by canceling and rebooking.
Alternatively, you can tack on a few extra nights separately and then call the hotel to ask that they don’t change the room.
There are also some decent deals on cashbackmonitor right now for Priceline and other travel sites(https://www.cashbackmonitor.com/cashback-store/priceline/). So, if you rebook, you could just rebook through an alternative cashback site.
1. I will gladly pay a few dollars more on Amazon if necessary to have the assurance I can more easily return an item if it’s defective or I’m not happy with it. This is one of the main reasons Amazon has grown to where it is today. There are only a few instances where I’ll trust eBay, for instance. If it’s not available elsewhere, the price warrants taking a chance on a purchase and my purchase is backed by an eBay/PayPal Money Back Guarantee.
2. I wouldn’t completely trust Capital One. There’s the distinct possibility their software could steer shoppers to a retailer that benefits Capital One more (affiliate), and not prioritize pricing as a whole to the benefit of the consumer.
3. Another consideration is to have a link easily accessible for your browser extensions on the menu/bookmark bar and simply “toggle” off the Capital One extension temporarily if you don’t want it slowing down the system or being too intrusive 24/7 (like gathering your data).
I made a purchase through Capital One Shopping and recieved an Eamil confirming the purchase. Subsequently, I recieved an Email confirming my rewards had posted to my account. I redeemed the rewards for gift cards. The gift cards never came. I contacted Capital One Shopping Help Center to request an investigation. After several back and forth Emails (they do not have phone contact) I recieved an Email that my account had been terminated. There was no explanation of a reason.
So now I have lost out on $99.44 in rewards. Furious
I have placed orders for gift cards a few weeks and still haven’t received them. How long does it take to get them?
Interesting. It’s always been instant for me.
When you go to Gift Card Purchases, what does it show?
Great review. Thanks!
What stops me using the ” Capital One Shopping” is this:
— It Collects A Ton Of Data (including payment information) —
Not sure if I use my credit card or checking account to make a payment online and end up with that info being collected or stolen and then who knows what may happen.
Hey Ed,
Understand the hesitation. Just to clarify, they don’t collect credit card or checking account information. It’s more about what websites you visit and purchase from.
Thanks for the clarification. My concern was that I do make online payment for utility bills which need the credit card info or other bank info. If this info is not collected, then it is not a security issue anymore. Thanks again.
Hi Ed,
While the add on is tempting, I share your privacy concerns and I doubt I’ll install the any shopping add on. However, I if ever did decide to use it, it would on a dedicated alternative browser that I would exclusively shopping and that I would religiously clear browsing history, cache, and cookies after each use. My presumption is that the add on can’t access data across different browsers. Something to consider.
Hey Ed,
Thanks for sharing that advice!
Great extension for coupon codes and price comparisons, but the rewards and exclusive offers do not work as advertised.
I’ve got a few shopping extensions (Honey, Upromise, Priceblink) and usually when I make a purchase with CapitalOne Shopping activated, the transaction is not credited for rewards on the CapitalOne site. I tracked the experience for a while to try to better understand how it worked, and transactions were rarely being registered on the activity page. So I was not getting the promised reward/exclusive offer for credits.
I had a number of support experiences. Support was pretty good and responsive, and they gave me a few bonus credits after I showed screenshots of purchases made with active rewards. But it became way too tedious to manage, since they require 30 days for the merchant to update the transaction record, and even after 30 days they often say “some take longer.” Eventually, they stopped giving me credits, stating that all my transactions were being attributed to another referral partner. But it’s not clear who that is or what I can do other than remove all the other extensions.
I tried even manually disabling the others (not worth the effort even if it worked) for a few transactions but nothing changed. If I have another extension that is interfering, I cannot figure out what it is. But given the data they collect, make sure you are getting the credits applied!
I am just sick and tired of receiving Capital One emails informing me that I can save money or activate cash back by buying a product I purchased yesterday.
Compeltely understand. But if it’s not a hassle, leave the items in your cart for a day. You sometimes see the best exclusive deals this way.
I rec’d a discount offer for a tour I wanted to do while in Las Vegas, however when I select the link provided, the price is the full amount and not the discounted price mention. How do I get the discounted price.
Hi William,
Was the offer a discount off the tour or was it an exclusive deal being offered by Capital One Shopping, where you’re get a certain percentage back via Capital One Shopping Rewards?
I don’t understand how they can send you an exclusive offer for a specific item, and then, after you purchase that item from the store (which shows up in my rewards and savings dashboard), you find out that the item is ineligible. So, I end up buying something from a store where the cost is higher upfront, but with the anticipated rewards, it would have cost less than at another store. However, discovering later that the product is ineligible means it ends up costing me more money. Shouldn’t they know whether something is eligible or not before sending out an offer?
Actually, it’s not an exclusive offer for just one specific item, but for the entire store trip. In my case, the 27% back applies not only to the hoodie but to everything I buy. The tricky part is that it’s advertised as an exclusive offer for a specific product.
Regarding some items being ineligible, yes, that can be a problem. It’s a common issue with many similar sites. To figure out which sites have only certain categories eligible, look for phrases like “Up to X%” instead of a flat rate when clicking through. Once you’re on the page within the app, it lists the categories eligible for rewards and the respective percentages.
Haven’t made a decision on the product but have added your site to my favorites. Great review, cogent responses and a very inclusive link to saving money (which I assume most like). Thank you.
Thank you!
When I first started using Capital One Shopping, it actually seemed to work. Sometimes the discount was only slightly less than full price, but every bit helps. Lately, and I mean the last 6-7 products checked, the prices were actually higher and in some cases much higher. So it’s obvious that Capital One is not doing due diligence and staying abreast of product pricing. On the other hand, Capital One could be using this process because it has got to be some of the cheapest advertising for their company.