Private Internet Access Transparency Report Q4 2024
Our transparency report, released quarterly, is compiled to keep users informed on user-data requests that we receive. We hope this data provides some insight into how we protect our users’ privacy: Despite regularly receiving data requests, our no-logs policy ensures that we never have anything to share.
A summary of the numbers is available on our website’s dedicated Transparency Report page, but we will go more in-depth below.
PIA’s Q4 2024 Transparency Report
This report covers requests our legal department received from October 1 to December 31. Before diving into the numbers, here’s a brief summary of each type of legal request we might receive.
The following is an overview of the notices we received this quarter.
| Legal Processes | Received | Logs Produced |
| Court orders | 0 | 0 |
| Subpoenas | 14 | 0 |
| Warrants | 0 | 0 |
| Foreign notices | 14 | 0 |
| State notices | 4 | 0 |
| Federal notices | 11 | 0 |
| Foreign and informal requests | 14 | 0 |
Despite receiving various data requests, we cannot produce any logs to the relevant authorities, thanks to our strict no-logs policy. We do not provide logs because there are none to provide. We do not collect, monitor, or store any data regarding your online activities.
Bug Bounty Program Q4 Data
Privacy and Security News
We believe that online privacy is a right for all. This motivates us to continuously monitor for any developments that could impact individuals’ digital privacy and security. Here are a few notable events of the past three months that reflect some of the online privacy threats in the current digital landscape.
Major Breach at U.S. Treasury Department
In December, the U.S. Treasury Department reported that it had been breached by a hacking group linked to Chinese intelligence, which was able to remotely access certain workstations and the documents on them. The computer of Treasury Secretary Janet Yellen was among the 400-plus devices accessed. The news followed shocking revelations that at least nine U.S. telecommunications firms were breached by a Chinese intelligence group during 2024.
Ransomware Compromises Data of 800,000 Insurance Customers
Landmark Admin, a Texas-based third-party administrator for insurance companies, reported in October that it experienced a ransomware attack that compromised the personal information of over 800,000 individuals. The attackers maintained unauthorized access for about a month, during which they exfiltrated and encrypted sensitive data, including names, addresses, dates of birth, Social Security numbers, driver’s license or state-issued ID numbers, and passport numbers. Landmark Admin provides administrative services to several insurance carriers, including Liberty Bankers Insurance Group and its subsidiaries. Customers of these insurers were among those affected by the breach.
Hacks at Krispy Kreme and Starbucks
In November, two major fast-food chains were hit by unrelated cyberattacks, disrupting online ordering and other systems. A hack against Krispy Kreme caused some customers in the U.S. to be unable to place online orders. Meanwhile, a ransomware attack on third-party software used by Starbucks brought down a system used for tracking employees’ schedules.